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Pump and drain services FAQs
How can I find a good drainage engineer near me?
The easiest way is through Hey Alfie. Alfie finds you qualified local drainage engineers who are available in your area. No more endless searches or chasing quotes online. Just book through Alfie and get your drainage or pump job handled right the first time.
Do your drainage engineers handle pump systems?
Yes. Many local drainage engineers are also certified to install, service and repair sump pumps, sewage pumps and flood systems. Hey Alfie will match you with the right expert for your specific job, whether it is cleaning, unblocking or a new installation.
Why should I use Hey Alfie instead of finding someone myself?
Finding a reliable drainage specialist can be stressful when it comes to chasing quotes, checking qualifications and hoping the job is done properly. Alfie handles all of that for you. From matching you with a certified engineer to managing the work and follow-up, we take care of everything. And with our £1,000 Guarantee, you are always protected.
What does a drainage engineer do?
Drainage engineers cover a wide range of essential property maintenance tasks. Hey Alfie engineers can help with:
- Blocked drains and pipes – clearing blockages using professional jetting or rodding tools.
- CCTV drain surveys – inspecting underground pipes to detect damage, leaks or roots.
- Sump pump installation – fitting new systems to protect basements and cellars from flooding.
- Sump pump servicing and cleaning – removing debris and testing performance to avoid breakdowns.
- Sewage pump maintenance – repairing or replacing failed waste pumps safely and efficiently.
- Tanker services – removing flood or septic waste using licensed vacuum tankers.
- Emergency drainage – urgent call-outs for blockages, leaks or overflows.
With Hey Alfie, you get trusted drainage experts for every type of job, all booked, managed and backed by our £1,000 Guarantee.
What qualifications does a drainage engineer need?
Most drainage engineers hold recognised UK certifications such as:
- City & Guilds Level 2 or 3 in Drainage Operations – standard training for safe, compliant work.
- Water Jetting Association (WJA) Certification – required for high-pressure jetting tasks.
- Confined Space Entry Training – ensures safety when working in underground systems.
- Waste Carrier Licence – mandatory for removing and transporting waste materials.
Many are also qualified for CCTV surveying, sewage pumps and environmental compliance. Hey Alfie checks every engineer’s credentials before they join our network.
Can I book a drainage engineer for multiple jobs?
Yes. You can list all your drainage issues such as blocked drains, pump servicing and CCTV inspection in one booking. In most cases, your engineer can complete them during a single visit, saving time and cost.
Do I need to provide tools or materials?
No. All drainage engineers come fully equipped with jetting machines, CCTV equipment and pumps. If replacement parts are needed such as valves or pipes, you can either supply them yourself or have your engineer source them.
How much do drainage services cost?
Rates vary depending on the job size and timing. Here’s what you can expect:
Typical hourly or call out rates:
- Standard drainage work: £80 to £150 per hour
- Emergency call-outs: £100 to £180 per hour (evenings and weekends)
Common job prices:
- Unblocking a domestic drain: £90 to £200
- CCTV drain survey: £150 to £350
- Sump pump installation: £300 to £600
- Sump pump service or clean: £100 to £200
- Sewage pump repair: £250 to £500
- Tanker service for flood water: £200 to £400
Additional costs may include:
- Call-out fees: £50 to £100
- Parts and materials (on top of labour)
- VAT (20 percent for most jobs)
The final cost depends on job complexity, location and urgency.
Chat to Alfie to get a more specific estimate.
Need to check how much your drainage job will cost?
Simply chat with Alfie about your drainage requirements and you’ll get a transparent estimate instantly. That way, you’ll always know the cost before confirming.
How does pricing work on Hey Alfie?
Our pricing is task-based. Alfie calculates the cost from your job type and estimated time, showing clear quotes before you book. No hidden extras, ever.
How quickly can I book a drainage engineer?
Many jobs can be scheduled right away, depending on local availability. For urgent blockages or flooding, Alfie prioritises your request and connects you to someone nearby who can help fast.
What happens after I book?
You’ll get a confirmation email with your engineer’s details and arrival time. They’ll complete the work safely and efficiently, and you’ll only pay securely once it’s finished. Alfie keeps you updated every step of the way.
What if I’m not satisfied with the work?
We stand behind every booking with our £1,000 Guarantee. If something isn’t right, Hey Alfie will make it right, whether that means sending the same engineer back or assigning a new one.
How does your guarantee work?
If your original engineer doesn’t resolve the issue, Hey Alfie will pay up to £1,000 including VAT for another certified engineer to complete the work properly. Learn more here: https://heyalfie.com/guarantee