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How Alfie makes it easy
1. Tell us what you need
2. We’ll find your pro
3. Job done, stress free
Need a tradesperson who actually turns up? Just ask Alfie.
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Why UK homeowners choose Alfie, every time
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Only trusted pros. Always.
We see it through. Every time.
We never disappear.
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Frequently Asked Questions
About Hey Alfie
What is Hey Alfie and how does it work?
Hey Alfie is your smart home assistant for repairs, maintenance, and improvements. Just tell Alfie what’s wrong, from leaking taps to electrical faults, and Alfie will find you a local tradesperson backed by our £1,000 Hey Alfie Guarantee.
Is Alfie a real person?
No, Alfie is powered by AI, trained on thousands of real home repair scenarios. It understands your issue, recommends safe DIY fixes when possible, or books trusted local pros to handle it fast. You can always chat with a real human if needed.
Where does Hey Alfie operate?
We’re currently live across Greater London, covering North, South, East and West, and are expanding into nearby counties such as Kent and Surrey.
How is Hey Alfie different from other directories?
Directories show you long lists of names. Alfie manages the whole job. You tell us what’s wrong, we find trusted pros, handle quotes, payments, and follow up, and back every job with a £1,000 guarantee.
Alfie is hands on (not hands off), because we believe your home is worth protecting.
Do I have to pay to use Alfie?
No. Using Alfie is completely free. You only ever pay for approved work completed by a tradesperson, no call out fees or subscriptions.
Can Alfie help me fix things myself?
Yes. If it’s safe to do so, Alfie can guide you step by step through a DIY fix before you book a professional. Think of it as expert help on standby.
How quickly can I get help?
You can describe your issue in seconds. Alfie starts matching you with local tradespeople immediately, and for urgent jobs, same day service is often available.
Are my personal details safe with Alfie?
Absolutely. Alfie only shares essential job information with tradespeople and follows strict GDPR data standards. We never sell or misuse personal data, unlike other companies.
Can I cancel or reschedule a booking?
Yes. Message Alfie anytime. We’ll handle the update and confirm any change before you approve it.
What payment methods do you accept?
All payments are processed securely by Hey Alfie via card. No cash handling, and you’ll receive a digital receipt and record of the job.
About Our Tradespeople
Who are the tradespeople you work with?
We only partner with experienced, insured professionals rated 4.8★ or higher. Each tradesperson is reviewed for quality, reliability, and communication, the kind of pros we’d trust in our own homes. We've also worked with them before, so we know they are actually good!
Are your tradespeople insured?
Yes. All must carry valid public liability insurance before joining Alfie’s network.
Can I choose the tradesperson myself?
Yes. Alfie shows you quotes from local tradespeople, and you can choose who you’d like to book. Once confirmed, Alfie manages all scheduling, updates, and payments.
What types of jobs can Alfie help with?
Alfie supports more than 30 home services, handyman, plumbing, electrics, heating, roofing, pest control, painting, and more. Whether it’s a quick repair or a home improvement, Alfie connects you with trusted pros across Greater London.
Do you organise emergency jobs?
Yes. For emergencies like leaks, heating failures, or lockouts, Alfie prioritises same day, local tradespeople whenever available. Response times vary by area and provider.
Do you cover small jobs as well as bigger projects?
Yes, from dripping taps to renovations. Alfie supports 30+ home services including plumbing, electrics, heating, roofing, and painting.
Do you operate evenings or weekends?
Many of our pros do. Alfie will show you the earliest available slots, including evenings and weekends when possible.
What if materials are needed?
Your tradesperson can supply them or use materials you provide. You’ll see any cost before approving it.
Hey Alfie Guarantee & Payments
What if the tradesperson doesn’t do a good job?
You’re fully protected by the Hey Alfie Guarantee. If the original tradesperson can’t fix the issue, we’ll send another verified expert and cover the cost of the follow-up, up to £1,000 (incl. VAT).
Is the £1,000 Guarantee a cash payout?
No. If your claim qualifies, we’ll pay a trusted service provider directly to complete the fix, up to £1,000 including VAT. This ensures the work is done properly and without extra hassle.
How do I submit a guarantee claim?
Email alfie@heyalfie.com with your job reference, photos or videos, and a short description of the problem. We review every case and respond within three working days.
Are my payments secure?
Yes. All payments are made through Hey Alfie’s secure system, no cash handling, no hidden fees. You’ll receive confirmation and a record of every completed job.
Are quotes fixed or estimates?
You’ll always see transparent pricing. Any change in scope or cost is confirmed with you before work proceeds.
Still got questions?
Just ask Alfie. Your personal home assistant for trusted tradespeople, fast fixes, and peace of mind, backed by the £1,000 Hey Alfie Guarantee.